A few of our entrants for the 10k have been experiencing problems in not receiving out emails that confirm your place in this years Bourn to Run. This seems to be affecting users on Hotmail email accounts in particular. If you have entered the 10k race and are wondering why you haven’t had any confirmations from us, its very likely that our email messages have been wrongly marked as spam or junk mail by your email provider! Please note we don’t send out any additional messages to 3k entrants other than a confirmation of payment.
The good news is that this is easy to resolve! Firstly have a look in at your email and open the spam or junk email folder. Hopefully you’ll find messages from our email address: info(a)bourntorun.com
Ideally you should ‘whitelist’ our email address and this will prevent our important race information being filtered by your email provider.
How To Whitelist Us
Make sure we get in your inbox! Scroll down the page to find your email program for instructions to add us to your address book, safe sender list or whitelist.
AOL
Log into your account and click the “Settings” link.
On the “Settings” page, select “Spam Settings.”
Choose “Allow mail only from addresses I specify” on the drop-down menu.
Enter the sender’s email address.
Click the “Add” button to add them to your sender list.
Click “Save” to save your changes.
Gmail
Open the email in your inbox.
Hover over the sender’s name.
Click “More” in the pop-up box.
Select “Add to contacts” to save the sender to your Contacts list.
You can also whitelist in Gmail before opening the email:
Hover over the sender’s name next to the subject line in the inbox.
Click “More” in the pop-up box.
Select “Add to senders” to save to your Contacts list.
Yahoo
Log in to your account and click the “Options” link.
Select “Mail Options from the drop-down menu.
In the “Options” tab, select “Filters from the left menu.
Click the “Add Filter” button in the top bar.
Type a name for your filter in the “Filter name” field.
Select “contains” in the “sender” drop-down menu.
Type the sender’s email address in the “sender” text field.
In the “Move to Folder” drop-down menu, select “Inbox.”
Click the “Save Changes” button in the top bar to save the filter.
Mac Mail
Select “Mail” and “Preferences” from the top menu.
In the “Preferences” window, click the “Rules” icon.
Click the “Add Rule” button.
In the “Rules” window, type a name for your rule in the “Description” field.
Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”
Select “Move Message” and “Inbox” from the drop-down menus.
Click “Ok” to save the rule.
Outlook 2003 (and higher)
Right-click on the message in your inbox.
Select “Junk E-mail” from the menu.
Click “Add Sender to Safe Senders List.”
Thunderbird
Open the email message.
Click the blue star next to the sender’s name and address to add them to your address book.
Windows Live Mail
Click the Windows Live Mail icon in the top left corner of the window.
Select “Options” in the menu.
Click on “Safety Options” in the next menu.
In the “Safety Options” window, click the “Safe Senders” tab.
Click the “Add” button.
Enter the sender’s email address in the new window that pops up.
Click “Ok” to add sender.
Click “Ok” in the “Safety Options” window to save your changes.
Android
iPhone
